Our Monitoring Station is local and UL listed. Coming soon, customers will have the ability to view their monitored signals over the internet, real time and historically.
Basic
- All signals generated from the security system panel (Burglary, Fire, Panic, Duress, Medical, Auxiliary, and/or Trouble Conditions) are fully monitored.
- There are no monthly reports generated.
- There is no monitoring of missed signals
- Customer must test their systems routinely to ensure monitoring is functioning properly.
- Responses to signals can be customized.
Basic with Daily Timer Tests
- Basic monitoring with the addition of Daily Timer Tests
- Daily Timer Tests are signals generated daily from the alarm panel to the central station, the central station will expect this daily signal at an expected time, if this signals is not received, we will be notified.
- Daily Timer Tests are required for Required Fire Alarm Monitoring
- Not all security panels are capable of this feature
- Additional fees apply
Supervised
- Basic monitoring with the addition of monitoring opening (disarming ) and closing (arming) signals generated from the security system
- In most cases, a unique user name and number can be associated with the opening and closing.
- Monthly reports of the opening and closing signals are mailed to the customer. (Coming soon, customers will be able to access this information on line.)
- Not all security panels are capable of this feature
- Additional fees apply
Supervised with Schedules
- Supervised monitoring with the addition of an expected daily schedule of the opening and closing signals.
- If a store has not opened (disarmed) by the expected time frame, the owner can be notified, similarly if it hasn’t closed (armed) on time.
- Additional fees apply
Total Connect w/ Monitoring
- Monitoring over phone line with Internet as a backup OR over a cellular network with addition of $300 Sim card
- Either option above will provide Total Connect remote access to your alarm system over the Internet.
- Total Connect provides virtual keypad operation, email notifications and device control from your AlarmNet website.
- You can also control your alarm system with the free Total Connect Iphone application.
Cellular Back up
- Basic or Supervised monitoring over the regular telephone line but with a cellular back up unit installed.
- Alarm signals are sent from both the security panel through the telephone line and also through a redundant cellular network.
- Useful if the telephone interface to the premise is easily compromised.
- Additional fees apply
Cellular/Internet as Primary
- Basic or Supervised monitoring utilizing cellular or internet service as the primary means of communication
- Required where there is no telephone line
- Service is integrated into our current version of Honeywell control panels (Vista-21IP) that we are now installing and works with the Honeywell Total Connect (hyper link) service. Total Connect provides two way service to the security panel allowing remote arming/disarming, status report, etc.
- Service can be integrated with our Honeywell control panels we’ve been installing for the past few years (Vista-20P) with the addition of a device. It also includes Total Connect.
Required Fire Alarm
- Applies to commercial fire alarms that are required by local fire codes.
- Three options are available
- AES two way radio
- Mesh network of two way radios that are each a receiver and a transmitter
- Provides multiple paths of communication to the central station
- Provides complete reporting of alarm signals
- Requires no third party vendor (ie phone company)
- Dual telephone lines
- Two standard phone lines are utilized, one phone line is required to be dedicated to the fire alarm only.
- Daily timer tests are generated and sent to the central station
- Supports extended reporting for the alarm signals (ie more detailed information)
- Scan Line
- Service offered by the phone companies for alarms
- Phone company constantly monitors integrity of the phone line
- Phone company receives the alarm signals
- Central station interfaces with the phone company equipment
- Limited information is sent to the central station
- This service is not likely to be supported by the phone companies in the long term
- We are required to notify the local fire department if there is an interruption of service.
Elevator
- Elevators equipped with emergency phones can be programmed for monitoring by the central station.
- There are two types
- If the phone can be programmed to play a recorded message at the beginning of the phone call, the recorded message will tell the operator the location of the car.
- If the phone only opens a two way phone call, then the location of the elevator is determined by the central station automation system interpreting the phone number the elevator called into.
- Elevator monitoring must be tested at least annually. There are no self tests generated.
- The emergency contact list can be customized
Other
Responses to generated signals
Security/Fire Alarms
- Burglar Alarm
- Enhanced call verification (ECV).
- We are required to make a minimum of two phone calls prior to dispatching the police department.
- This rule is required in many cities/counties, however, we have adopted it for all of our accounts. This procedure has greatly reduced the number of false alarms.
- The first call has to be to the premise and the second call is usually to a cell phone.
- Beyond the first two phone calls, the order of the remainder of the calls can be customized. We usually dispatch the police on the third call, but many customers wait to have the police dispatched after we have attempted to contact everyone on the call list. This is highly dependent on how the customer uses their system.
- We continue to call the contact list until we reach someone who is willing to respond or authorized to cancel the alarm dispatch.
- The police departments really do expect that someone will be meeting up with them.
- We do not leave messages for each person we contact. If we do not contact anyone, then a message will be left for the first person on the list.
- Enhanced call verification (ECV).
- Fire Alarm
- The first call is to the premise to determine if there is a false alarm. The next call is always to the fire department. And then the rest of the call list, similar to the Burglar Alarm procedure.
- Panic Alarm/Duress
- Historically, the response for a panic alarm was always a call to the police first and only. Further, this call could not be cancelled.
- There have been many false alarm dispatches on the false panic/duress signals.
- Currently, we can customize the response to panic and duress alarms. In some instances we will call the premise and/or a contact on the contact list. And we can initiate a cancellation.
- Customized
- We can monitor many other types of signals that are generated from the security panel such as, low batteries, smoke detectors that are removed from their base, water bugs that detect leaks, temperature controls, carbon monoxide alarms. The responses to these alarms are all customized.
Required Fire Alarm
- For received fire alarm signals, the fire department will be dispatched first, then the premise and the contact list.
- Fire alarm signals cannot be cancelled by anyone.
- For received supervisory or trouble conditions, the premise and the contact list are notified immediately and our office is notified the next business day.
Private Patrol Service
- For customers unable to have police response (residents of Burien) or anyone who would prefer no police response, we offer private patrol response.
- Upon dispatch, the private patrol officer will walk the surrounding premise looking for visable signs of enty. If anything is detected, police will be requested. A report will be generated of the findings, in either case.